Helpdesk Technician: As technology is becoming more and more important in our daily lives, there is a growing demand for skilled professionals (also known as IT technicians) who can offer quality technical support. Computer repair technicians fill this need, and while their specific responsibilities can vary from position to position, their duties often include:

• Installing hardware and software systems
• Maintaining or repairing equipment
• Troubleshooting a variety of computer issues
• Setting up computer security measures
• Configuring computer networks
• Offering technical support on-site or via phone or email

Network Engineer:  Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.

Job Duties:

• Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
• Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Secures network system by establishing and enforcing policies; defining and monitoring access.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.
• Reporting network operational status by gathering, prioritizing information; managing projects.

Skills and Qualifications:

Tracking Budget Expenses, Project Management, Problem Solving, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning, People Management, CCNA preferred.

Project Manager:  Accomplishes project objectives by planning and evaluating project activities.

Job Duties:

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Project Management Sills and Qualifications:

Developing Budgets, Coaching, Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management, Inventory Control, Verbal Communication

Virtual Systems Analyst: Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.

Job Duties:

• Defines application problem by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Controls solution by establishing specifications; coordinating production with programmers.
• Validates results by testing programs.
• Ensures operation by training client personnel; providing support.
• Provides reference by writing documentation.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.

Systems Analyst Skills and Qualifications:

Python, SQL, Powershell, .Net, XML, JSON, HTML5, JavaScript, Software Design, Software Documentation, Software Testing, Software Maintenance, Software Development Process, Software Requirements, Teamwork, General Consulting Skills, Software Architecture

Sales Engineer:  Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.

Job Duties:

• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
•  Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.
• Prepares cost estimates by studying blueprints, plans, and related customer documents; consulting with engineers, architects, and other professional and technical personnel.
• Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, or use of materials or services.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Submits orders by conferring with technical support staff; costing engineering changes.
• Develops customer’s staff by providing technical information and training.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
• Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

Problem Solving, Product Knowledge, Selling to Customer Needs, Software Requirements, Product Development, Presentation Skills, General Programming Skills, Technical Understanding, Verbal Communication, Requirements Analysis, Innovation, CSC, RCCSE, CCAM, CCDA

Edgewise is constantly looking for technology students who have completed degrees, or specific IT classes, who are passionate about technology. Those who yearn to learn more to improve their IT skill set in technologies such as VMWare, SANs, Cisco, DFS, SQL, Windows Server, and LINUX.

Apply for position on this page

Note: It is important to note that we are very particular about who we hire and work hard to make sure the person is smart, energetic and willing to put in the time necessary to get better at his or her craft.